Terms & Conditions
Welcome to Wild Colt! These Terms and Conditions outline the rules and regulations for the use of our website and online store, located at https://wildcolt.co.uk.
By accessing or using this website, we assume you accept these Terms and Conditions in full. If you do not agree to all the Terms and Conditions stated on this page, please do not continue using Wild Colt’s website or services.
1. General Information
Wild Colt is an equine-themed children’s clothing brand based in Herefordshire, UK. We offer 100% organic, ethically produced clothing through our online store. Wild Colt is the trading name and is owned by Hague & Gray LLP. These Terms apply to all visitors, customers, and others who access or use the website.
2. Orders and Payment
When placing an order, you agree that all information provided is accurate, complete, and up-to-date. All orders are subject to acceptance and product availability. Prices are displayed in GBP (£) and include VAT where applicable.
We accept the following payment methods:
- Debit/Credit Cards (Visa, MasterCard, etc.)
Wild Colt reserves the right to refuse any order if fraudulent activity is suspected.
3. Shipping and Delivery
We currently ship within the UK only.
- Standard Delivery: Orders are usually processed within 1-2 business days, and standard delivery times are 3-5 business days after dispatch.
- Shipping Costs: Shipping rates are calculated at checkout.
- Tracking: You will receive a confirmation email with tracking information once your order has been dispatched.
Please ensure that your shipping details are correct as Wild Colt will not be responsible for any lost packages due to incorrect address information.
4. Returns and Exchanges
We want you to be happy with your purchase! If you are not satisfied with your order, you can return it within 30 days of receiving the item for a full refund or exchange, provided the product is unused, in its original packaging, and in saleable condition.
- Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
- Exchanges: If you would like to exchange an item, please contact us via [email/contact details]. We will reserve the replacement item for you once the original item is returned.
- Refunds: Refunds will be processed within 7-10 business days of receiving the returned item.
5. Discount Codes and Promotions
From time to time, Wild Colt may offer discount codes and promotions. These codes are non-transferable, may not be exchanged for cash, and must be used by the expiry date provided. Only one discount code may be applied per order unless otherwise stated.
Wild Colt reserves the right to cancel or amend promotions at any time without prior notice.
6. Product Descriptions and Availability
We strive to display our products as accurately as possible, but there may be slight variations in color due to display differences. Wild Colt cannot guarantee that your device will display colors perfectly.
All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.
7. Intellectual Property
All content on this site, including but not limited to product images, designs, logos, and text, is the property of Hague & Gray LLP / Wild Colt. You may not use, reproduce, distribute, or modify any content from this site without express written permission.
8. Limitation of Liability
While we strive to ensure all information on this site is accurate and up-to-date, Wild Colt cannot be held responsible for any errors or omissions. We will not be liable for any damages arising from the use of, or inability to use, our website or products purchased from us.
9. Privacy Policy
Your privacy is important to us. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal information.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Information
If you have any questions about our Terms and Conditions, please contact us at:
Wild Colt – trading name of Hague & Gray LLP
Email: hello@wildcolt.co.uk
Phone: 01989 750790
Address: 2 Hunters Hall Way, Lea, Ross on Wye HR9 7WD
Company Number: OC452188
Registered Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Changes to Terms and Conditions
Wild Colt reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the site signifies your acceptance of any changes.
