Refund and Returns Policy

At Wild Colt, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help! Please read the details below on how to return items and how we handle refunds and exchanges.

1. Returns

You have 30 days from the date you received your order to return an item for a refund or exchange. To be eligible for a return:

The item must be unused, unwashed, and in the same condition that you received it.
It must also be in the original packaging with tags still attached.

Please note that personalised or customised items cannot be returned unless they are faulty or damaged.

2. How to Return an Item

To initiate a return:

Contact us at hello@wildcolt.co.uk with your order number and the item(s) you wish to return.
Once your return is authorised, we will provide you with instructions on where to send your item.
You will be responsible for covering the shipping costs for returning your item unless the product is faulty or incorrect.

We recommend using a tracked shipping service, as Wild Colt cannot be held responsible for returns that are lost in transit.

3. Exchanges

If you would like to exchange your item for a different size, color, or product:

Please contact us at [your email address] within 30 days of receiving your order.
Once we receive the original item in acceptable condition, we will ship the new item to you. If the item you are exchanging for is of greater value, we will send you an invoice for the difference.

Exchanges are subject to stock availability. If the requested exchange item is unavailable, we will issue you a refund or store credit.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved:

We will process it within 7-10 business days.
A credit will automatically be applied to your original payment method.

Please note:

Original shipping costs are non-refundable, unless the return is due to an error on our part (e.g., faulty or incorrect item).
Refunds may take some time to appear in your account, depending on your bank or credit card provider.

5. Damaged or Faulty Items

We inspect all our items before shipping, but if you receive an item that is faulty or damaged:

Please contact us at [your email address] with details and photos of the issue.
We will provide a free return label, and once we receive the item, we will send you a replacement or issue a full refund, including the shipping costs.

6. Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items are final sale and cannot be refunded or exchanged unless they are faulty or damaged.

7. Late or Missing Refunds

If you haven’t received a refund yet:

First, check your bank account or credit card statement.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and still haven’t received your refund, please contact us at [your email address], and we’ll assist you further.